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Europe Casino Satisfaction Now in MMHI
The Market Metrix Hospitality Index (MMHI) is now reporting satisfaction numbers for the city of sin, the city of dreams and the cities of Europe. Everybody knows the casinos of Las Vegas. And Macau...
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Direct Access to Deep Data
It is now easier to use the world’s richest source of hospitality satisfaction data to run your business. The new online version of the Market Metrix Hospitality Index (MMHI) is now directly accessible...
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The 3 Parts to Customer Satisfaction
The great thing about a tricycle is that it doesn’t tip over. Just ask any three-year old. The combination of three brings powerful balance – three legs of a stool, three primary colors, three parts...
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Get Some Perspective
If someone asked, “How comfortable are the beds in your hotel?” there is a pretty good chance you have some guest feedback to help with the answer. But what if they asked, “How comfortable are your...
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Q3 MMHI Results: Kimpton Takes Top Global Honors
We are thrilled to announce that Kimpton Hotels & Restaurants is the Market Metrix Hospitality Index (MMHI) winner for Q3 2013 . This well-loved boutique brand earned the top customer...
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2013 Hospitality Yearbook
Wrapping up another year filled with big moments and unforgettable experiences. Many hotels revealed their special talents and left lasting impressions on their guests. With ‘nominations’ from over...
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MMHI Q4 Results: Hyatt House Makes Guests Feel at Home
Congratulations to Hyatt House! According to Q4 2013 Market Metrix Hospitality Index (MMHI) results, Hyatt House is the top performer across all segments and regions with a customer satisfaction score...
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Hospitality’s Performance Leading Top-Dogs
Every quarter we tap into the Market Metrix Hospitality Index (MMHI) to determine which hospitality brands have the highest customer satisfaction. The scores are based on what 40,000 surveyed travelers...
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Kimpton Tops Charts Again in Market Metrix Hospitality Index
Congratulations to Kimpton Hotels & Restaurants for topping the Market Metrix Hospitality Index (MMHI) charts again. In Q3 2013, their customer satisfaction score of 89.1 earned them global MMHI...
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The ‘Thriving Five’ Hotel Brands
When it comes to improving loyalty and increasing referrals, it is all about providing guests with a great experience. For hotel brands serious about delighting their guests, maintaining satisfaction...
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